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Add "Requested By" as a field to "Mass Update" work orders

This would alleviate a lot of work and having to go through support/development for this type of request.
Dan Grassel 4 days ago in Work Orders 0

Printing History

When printing a work order, it currently only records that history if printing "print details." We like to print the "print work form." As of now, when printing the "print work form" it is not marked as printed in the history of the work order. We...
Emily Streit 4 days ago in Work Orders 0

Work order Import - client facing

We were looking to import some work orders into the system like how you can with events in Schedules and found out that we would need to engage support to import work orders. If there could be a client facing work order import like schedule event ...
Dan Grassel 21 days ago in Admin Settings / Work Orders 0

Email work order feature enhancement

We saw a work order come into the system and after talking with Support were able to determine that it was a student using the email to work order feature in the system. This student did not have a user in the system as well. If this feature can b...
Dan Grassel 29 days ago in Admin Settings / Work Orders 0

Allow Changes to Print Work Form Format

There is currently no way to edit how the work order work form gets printed. I do not need the sections for labor, purchases or inventory. I just want to see the top as it is with a large section for action taken and the signature at the bottom. A...
Dan Grassel about 1 month ago in Work Orders 0

Time limit on adding notes for CLOSED tickets

I'm finding that some teachers are holding onto the first ticket they ever created and are constantly responding to that in order to get help. If one puts in a ticket for a printer jam I'd like to give 24...maybe 48 hours for the user to respond (...
Bill Hensley about 2 months ago in Work Orders 0

Oh Hold Requests

Is it possible to add "on hold" requests in the drop down, see attached pic
Guest about 2 months ago in Work Orders 0

Create Invoices from Work Orders

It would be great if there was an option to create and send invoices in the Work Order system based on material and labor. We at times bill back our time and have to manually track it on a spreadsheet. Having this feature would allow us to input o...
Guest 2 months ago in Work Orders 0

Ability to merge requests multiple times

We like the ability to merge work orders that are duplicated. Occasionally we have monthly PMs that are not completed before the next one is pushed out. We then merge to the most recent request the PM created. However, once a request is merged it ...
Maria Tivoli 2 months ago in Work Orders 0

Add canned responses to the quick notes editor

When we are updating the status from the queues can we have the ability to choose canned responses from the quick editor.
Xavier Nicolas 3 months ago in Work Orders 0