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Work Orders

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View all Open Requests, even those older than 12 months.

We want to quickly click to view all open work orders from any time period. Our older work orders are getting forgotten. It's difficult for our technicians to remember to update the "Submitted" filter to show older dates. They also have a difficul...
Jennie Martinez 5 days ago in Work Orders 0

Email Link and Microsoft (Azure) authentication

We noticed that when people get a work order email that the link at the bottom will take you directly into the work order, but if the user hadn't been logged in and they get to the login screen and do the Microsoft authentication that it just brin...
Guest 18 days ago in Work Orders 0

One student desk

Can I please have one student desk in room 126? Thank you!
Demetra Palaj 21 days ago in Work Orders 1 Will not implement

Weekly checks to make sure work orders are complete

On a different WO system we could create a weekly check for the school to see what WOs were closed. The head custodian would get the list of closed WOs and verify that the WO was taken care of and then that WO would be completed. If they checked a...
Bruce Harvey 24 days ago in Work Orders 1 Being Reviewed

Approve/Assign modal clipboard button contains canned responses

When you click the clipboard button to assign users/urgency/etc, could we also have an option for canned responses? Also, could the 'assign to me' button have the modal selections and pre-filled name.
Richard Narducci 26 days ago in Work Orders 1 Being Reviewed

Visual improvements working work-order for IT techs

The work orders systems visually is designed for a maintenance team. Could we have a layout specific to technology or be able to turn off the costing and other widgets. IT techs want to see the entire conversation thread opened through resolution ...
Guest about 1 month ago in Work Orders 2 Being Reviewed

New Work Order Notification

When a WO gets assigned can the New WO be highlighted/Bolded/Italics, similar to outlook, until it has been opened? This way you have a visual indicator of new cases that need to be addressed.
Edward Giles about 1 month ago in Work Orders 1 Being Reviewed

Visibilty on ticket for when more than 1 person is viewing the ticket to prevent duplicate work

As an IT Technician, it would make our team more efficient when responding to tickets to know whether or not other members of our team is reviewing the same ticket. This can prevent duplicative work as well, because I could be working on a ticket ...
Salvatore Topino about 1 month ago in Work Orders 0 Being Reviewed

Allow admins to apply a Note or Canned Response to many Requests at once.

As an IT admin, sometimes we have many requests that need the same canned response or note applied to them, it would be really efficient to be able to apply the note/canned response all at once rather than doing it 1 request at a time.
Salvatore Topino about 2 months ago in Work Orders 0 Being Reviewed

Some way for work orders with a due date say "due today" or "due in a few days"?

Sometimes people forget what day of the week it is. My mother once showed up for a doctor's appointment a week early. The lady thought she was crazy. We've had a few instances where someone gets the date confused and forgets to do something time s...
Rebekah Leslie about 2 months ago in Work Orders 2 Being Reviewed