ML Work Orders/Helpdesk Ideas Portal
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Allow marking users as VIP and show VIP icon next to user

As our custodians and our IT technicians work the tickets, they need a quick visual of which users are the VIP users (the users that they need to prioritize to get the tickets done first). From a service perspective, this is an important feature i...
Guest about 1 month ago in Users 2 Being Reviewed

SAML setting for Active/Inactive

We have SAML setup as well as the ability to email WOs into the system. We have noticed that when someone in the SAML group emails in a ticket, the user is created but are immediately made inactive. This is causing them to not being able to log in...
Dan Grassel about 1 month ago in Admin Settings / Single Sign On (SSO) / Users 0 Being Reviewed

Add Labor Rate Amount box to Labor section instead of user profile

Having the labor rate value be in the user profile and not where you actually put in the labor rates is very counter productive. Having to go back to the user profile and change the rate each time I need to add labor to make sure it matches my inv...
Dan Grassel 2 months ago in Labor / Users 0 Being Reviewed

OneRoster Integration

One Roster is the standard data model that Student Information Systems utilize to exchange roster information, course materials, and grades between systems. Instead of needing to connect to individual APIs for each SIS system you can utilize the O...
Dan Grassel 4 months ago in Integrations (External) / Users 0 Future consideration

Set up start up page

Each time we open the software we need to drill down to the Tech requests because all of the requests Maintenance and Technology are together at the main screen. It would be awesome if I could set my login view to be Open Work Order with the estab...
Guest 4 months ago in Users 4 Already exists

Can we get the ability to limit location spaces for a requestor?

We'd like to be able to limit our music teachers to only be able to place work orders for specific areas at our high school. These are teachers who all belong to a specific building that they can place work orders for all the building spaces. Howe...
Rebekah Leslie 5 months ago in Users 1 Future consideration

Ability to upload videos - mp4 and mpv

It would be helpful for staff to upload videos of their tech issues. (i.e. Flashing screens, step-by-steps that lead into the issue, pages randomly refreshing, etc.) Typical formats - mp4 and mov.
Steph P 7 months ago in Users 1 Being Reviewed

Can we have "Manage Users" filters hold?

Can we have the filters hold for "Manage Users" like we do with inventory, assets, and work orders? When you're adjusting settings for a group of people that can't be changed in a "role" assignment (locations, inventory categories they can see, as...
Rebekah Leslie 8 months ago in Users 1 Being Reviewed

Mass Upload Staff

Allows customers to mass upload users into MasterLibrary at will.
Jessey DeVaney 9 months ago in Users 2 Being Reviewed

Create new users upon receiving WO via email

We would like the ability for new users to be created (defaulted to requester for all types & buildings) when they submit a WO via email. It would have to look at the original sender because we have a forwarding rule (they email helpdesk@...)....
Guest 9 months ago in Users 0 Being Reviewed