Users

I'd like to be able to run log in reports for users - not last log in but all log ins

Should be able to delete a user whether they have previous requests or assignments; generate the user as generic "User" on the assignments/request/PMs and offer the ability to change the user to a currently active person.

We've stopped using LDAP in favor of Microsoft Azure/Entra SSO, and this works extremely well.LDAP, however, used to sync not only the users and emails, but also the Phone field. I know this can be done with other apps through adding an additional...

It would be great if MLWOs would email/prompt every so often to check if information is correct, mainly default building and space, but for others, it may be beneficial for all fields in the profile screen. We allow our users to email in IT reques...

At our district we have a custom form on our website for parents and students to submit requests as they do not have accounts within MLWOs. This has improved communication, but it does come a drawback; they are not able to receive emails when thei...

As our custodians and our IT technicians work the tickets, they need a quick visual of which users are the VIP users (the users that they need to prioritize to get the tickets done first). From a service perspective, this is an important feature i...

We have SAML setup as well as the ability to email WOs into the system. We have noticed that when someone in the SAML group emails in a ticket, the user is created but are immediately made inactive. This is causing them to not being able to log in...

Having the labor rate value be in the user profile and not where you actually put in the labor rates is very counter productive. Having to go back to the user profile and change the rate each time I need to add labor to make sure it matches my inv...

One Roster is the standard data model that Student Information Systems utilize to exchange roster information, course materials, and grades between systems. Instead of needing to connect to individual APIs for each SIS system you can utilize the O...

Each time we open the software we need to drill down to the Tech requests because all of the requests Maintenance and Technology are together at the main screen. It would be awesome if I could set my login view to be Open Work Order with the estab...