Admin Settings

We were looking to import some work orders into the system like how you can with events in Schedules and found out that we would need to engage support to import work orders. If there could be a client facing work order import like schedule event ...

We would like an admin toggle option for our users where the notification emails they receive hides the information in the email and tells them to log into the system to review x work order This will help us get our teams to actually log into the ...

We saw a work order come into the system and after talking with Support were able to determine that it was a student using the email to work order feature in the system. This student did not have a user in the system as well. If this feature can b...

We would like the ability to add or support to add a new request status. One of our team members would like to be able to mark a ticket as Sent out for Repairs. For now we can put it on hold or in progress, but it would be nice to have the ability...

This would help me make sure I am working on the tickets timely.

It would be useful if a given role had a check box to "Center and Largen" the 'New request' button so it is much more visible when they log in.

We noticed that whenever you complete a work order request in MLW it will send a notification to the requestor. The problem with that is when we mark a students repair ticket as closed/complete we do not want our students to get that notification....

We had an issue where we were testing out request status feature in the system and it ended up sending out thousand of emails. After talking with Support they had no option to stop these emails from going out so we had to add your email to our spa...

Recently we ran into a scenario where we almost sent out thousands of emails to our end users due to an update we were performing in the system. To prevent this scenario in the future if we had a way to limit the amount of notifications certain up...

We were looking for an option to have say an auto response send out when a work order is submitted. While reviewing how canned responses work I feel this feature could do what we are looking for but would need improvement. If there was an option w...