Notifications

We'd request that a future update require a confirmation step before marking a ticket complete, which would prevent this from happening to any district using link-scanning email security

In the Auto Notify configuration (Manage Auto Notify), you can filter by buildings, but not individual floors (or spaces for that matter). The need to notify people based on Workorders submitted within certain floors and spaces is needed in large ...

I create a handful of tickets for the other IT staff so I'm listed as the creator and therefore receive all of the notifications for others tickets. I can't turn off those notifications completely because there are tickets that I create that are r...

It would be really useful if we can get an audible notification when requests come in. Right now we have to constantly check open requests and if we forget to, we miss new requests that come in. It would be a big help for everyone if we can hear a...

We would like an admin toggle option for our users where the notification emails they receive hides the information in the email and tells them to log into the system to review x work order This will help us get our teams to actually log into the ...

Assistant Director of Facilities -- Sometimes we have WOs that aren't needed for quite awhile ahead and that will also take almost no time at all to complete. For example, putting out event signage on the morning of an Admissions event. Rather tha...

They offer a pop-up notification that displays when new work orders are submitted in the top right of the page and when the pop-up is selected, the webpage will refresh. This pop up should be improved to be able to dynamically show notifications o...

We noticed that whenever you complete a work order request in MLW it will send a notification to the requestor. The problem with that is when we mark a students repair ticket as closed/complete we do not want our students to get that notification....

Within a work order request, could the history tab list that it was assigned 'due to Auto-Assignment' to avert any uncertainty of how the 'assignment' occurred? The history logs currently list the person who created the work order as the assigner,...

We were looking for an option to have say an auto response send out when a work order is submitted. While reviewing how canned responses work I feel this feature could do what we are looking for but would need improvement. If there was an option w...