Notifications

They offer a pop-up notification that displays when new work orders are submitted in the top right of the page and when the pop-up is selected, the webpage will refresh. This pop up should be improved to be able to dynamically show notifications o...

We noticed that whenever you complete a work order request in MLW it will send a notification to the requestor. The problem with that is when we mark a students repair ticket as closed/complete we do not want our students to get that notification....

Within a work order request, could the history tab list that it was assigned 'due to Auto-Assignment' to avert any uncertainty of how the 'assignment' occurred? The history logs currently list the person who created the work order as the assigner,...

We were looking for an option to have say an auto response send out when a work order is submitted. While reviewing how canned responses work I feel this feature could do what we are looking for but would need improvement. If there was an option w...

We ran into an issue with doing a manual sync on request status and ended up almost sending out 2,000+ emails There was no pop up or anything to let me know how many emails this feature was about to send out. I know that is present when you are ma...

We were trying to use the Request Status manual sync in MLW to see get a message out and found out that when you list a role in the Notify Role section it it will essentially duplicate the amount of notices that are going out. If there was an opti...

We have staff that say they aren't getting email notifications for new notes added to work orders (even when send email is check). We verify their settings of notifications that emails should be sent. But it would be nice to have the ability to se...

Our HR staff prefer the email notifications to not include the file attachments that the user submits or they submit. They also suggested that if the submitters could have it as a setting in their notifications for them to turn on their preference...

We have work order priority set to admin only but when the work order notification/submission email goes out it shows the priority Our end users are thinking their work orders are lower priority than they really are. If we could remove that variab...

This box displays directly in front of the icon to open the notification, moving it slightly lower or to a different location would allow you to open the notification box without the current difficulty in seeing the icon