ML Work Orders/Helpdesk Ideas Portal
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Other (Provide Description)

    Ability to inactivate Request Types

    We need to be able to inactivate request types that are either no longer relevant (no longer using a certain feature/device in the building) or maybe we just had too many options at one point and want to simplify it. Once the request type was used...
    Caitlin Jacobsen 3 days ago in Other (Provide Description) 0

    Send email to other users in from within the ticket notes

    Want to be able to send an update/ask question/email other users from the notes section other than the requestor. For example, if I needed to communicate with another user but keep the requestor in the loop, I can type in the email of the user I w...
    Guest 10 days ago in Other (Provide Description) 0

    When adding column to view it should stick until removed

    I noticed that when I add columns to my Manage Users view that after I leave the page, the columns I added do not stick. Every time I go back to Manage users I have to re-add the columns I want to see there. This is quite cumbersome and would be a...
    Dan Grassel 7 months ago in Other (Provide Description) / Performance (Other) / Reports 0

    Summary Dashboard be the default Dashboard for all users

    I've seen the ideas for the Main dashboard but I wanted to see if the Summary Dashboard that is in the system could be the default dashboard for the users. I was looking over that dashboard after talking with support and that dashboard has everyth...
    Dan Grassel about 2 months ago in Other (Provide Description) 0

    Ability to cancel multiple Open requests at once

    We had multiple PMs pop up because the location was set to all spaces at every building. I fixed the location issue but it wont go into effect for the PMs that were already sent out. I have to go through each individual open request and change (ca...
    Guest 5 months ago in Other (Provide Description) 0

    Add a Knowledge Base

    In our current Web Help Desk we use the FAQ section that we can link back to a work order even before a user put in a help desk ticket so can solve their own issue without waiting for help.
    Faisal Ghias about 2 years ago in Other (Provide Description) 0 Future consideration

    Invoice Option

    I think adding a possibility to invoice from this site would be very helpful. Status paid unpaid payment plan Functions import a template $ per part asset name repair work order # User Auto-updating date Auto emailing to multiple emails including ...
    Faisal Ghias about 2 years ago in Assets / Notifications / Other (Provide Description) / Work Orders 0 Future consideration

    Be able to click "previous" or "next" inside work orders, inventory, assets, locations, etc.

    When you are clicked inside a work order, an inventory item, an asset, a location, etc. it would be super helpful to be able to click a "previous" or "next" button at the top of the page and see the numerical or alphabetical wo/item/asset/location...
    Rebekah Leslie almost 2 years ago in Other (Provide Description) 3 Being Reviewed

    Upload files to Procedures in Help Desk

    If we had the capability to upload files into the Procedures of Help Desk, it would save time. Sometimes we already have instructions on how to do certain tasks that are in PDF or Word files.
    Jamie McKee about 1 year ago in Other (Provide Description) 2 Being Reviewed

    Under Manage Building Area can we get a return to list option?

    There isn't a "Return to Manage Building Areas" list view like we have with assets and inventory. It would save a click if it were an option.
    Rebekah Leslie about 1 year ago in Other (Provide Description) 1 Being Reviewed