ML Work Orders Ideas Portal
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License Management

Morning, as an IT Administrator, using ML to keep track of software licenses would be amazing. Our old system had it where we could select what type of licensing we had for the software, be it limited or unlimited. We could then put in the license...
Salvatore Topino 7 months ago in Other (Provide Description) 0 Future consideration

Custodial Management Services

As a Facility Director, I would like to have a custodial management aspect of ML to help organize and direct custodial needs.
Salvatore Topino 7 months ago in Other (Provide Description) 0 Future consideration

Invoice Option

I think adding a possibility to invoice from this site would be very helpful. Status paid unpaid payment plan Functions import a template $ per part asset name repair work order # User Auto-updating date Auto emailing to multiple emails including ...
Salvatore Topino 7 months ago in Assets / Notifications / Other (Provide Description) / Work Orders 0 Future consideration

Add a Knowledge Base

In our current Web Help Desk we use the FAQ section that we can link back to a work order even before a user put in a help desk ticket so can solve their own issue without waiting for help.
Salvatore Topino 8 months ago in Other (Provide Description) 0 Future consideration

New Status of Resolved to autoclose a ticket if no further response.

Solarwind's Web Help Desk had a great feature that would be useful in ML. They had a status of Resolved. This generates an email to the client letting them know about the status change and gives them a simple button click in the email to either cl...
Guest 5 months ago in Other (Provide Description) 1 Future consideration

Ability to track damage fees on assets (send invoices)

No description provided
Salvatore Topino 7 months ago in Assets / Other (Provide Description) 0 Future consideration

Ability to submit a purchase order linked to a work order

Sometimes when a technician is working on a work order they realize that they need to purchase a part in order to complete the work order. They should be able to submit a purchase order directly from a work order which would then get sent through ...
Salvatore Topino 7 months ago in Inventory / Other (Provide Description) / Work Orders 0 Future consideration

Add the ability to manage certifications & licenses at the user level

A constant pain point is managing/tracking staff training, certifications, licenses that are used for work. Often it is found that they have been expired for years and can cause a liability nightmare. Currently the ownership this is on the staff m...
Salvatore Topino 8 months ago in Other (Provide Description) / Users 0 Future consideration

Allow for timesheet entries to track time not related to a work order

Allow for tracking time on things like admin tasks, PTO, Travel etc..
Salvatore Topino 8 months ago in Other (Provide Description) 0 Future consideration