Skip to Main Content
ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

All ideas

Showing 440 of 440

Status update via Telerik feature improvement

It has come to our attention that when you use the telerik feature to update a status from the View all Request, Open assignments, etc and its a work order generated from a PM that will let you complete the work order even if there are required st...
Dan Grassel 17 minutes ago in Preventative Maintenance (PMs)  / Work Orders 0

DRAIN PIPES ARE BACKING UP IN KITCHEN

THIS HAS BEEN AN ONGOING ISSUE ALL WEEK IN MY KITCHEN. THE SLOP SINK DRAIN IS BACKING UP INTO THE KITCHEN CAUSING AN EXCESSIVE AMOUNT OF WATER TO SIT ON MY FLOOR. I HAVE BEEN MOPPING AS BEST AS I CAN BUT NOW THAT IS NOT EVEN HELPING. PLEASE ATTEND...
Jennifer Bishop 4 days ago in Work Orders 0

Edit/Rename the saved reports in the system + visual indicator

I have noticed that when you create a report from the Request Report, there is no way to edit the name of the report after you save it. We also noticed there is no visual indicator showing you that the columns you added/removed or filtering that y...
Dan Grassel 7 days ago in Reports 0

Export option from View Filtered list Summary Dashboard

We noticed that the Summary Dashboard lets you view the data you filtered on the dashboard to somewhat of a report view but there is no option to export the filtered list. This feels like a system limitation since we can view the filtered data but...
Dan Grassel 7 days ago in Reports 0

Adding a Teams column to the Request Report column options

We created teams in our system and when trying to build reports specifically off the teams we created we noticed that there is no teams column that can be added to the Request Report. If there was a columns for Teams that would help alleviate all ...
Dan Grassel 7 days ago in Reports 0

When adding column to view it should stick until removed

I noticed that when I add columns to my Manage Users view that after I leave the page, the columns I added do not stick. Every time I go back to Manage users I have to re-add the columns I want to see there. This is quite cumbersome and would be a...
Dan Grassel 2 months ago in Other (Provide Description) / Performance (Other) / Reports 0

Ability to delete inventory items

I Was doing testing of inventory in MLW and found out from Support that we would need to engage them to delete inventory items from the back end of the system. If we had this ability from the front end of the system I believe that would be a massi...
Dan Grassel 18 days ago in Inventory 0

When a requestor responds to the ticket, it would be nice if that ticket was bolded or flagged so I know a response came in and needs to be looked at again.

This would help me make sure I am working on the tickets timely.
Guest 14 days ago in Admin Settings 0

Past date prevention in Completed by field

We noticed on the work order request that you can put in a past date for the Completed by value. There should be a check in the system to ensure that the completed by date is not before the submission date. If this change could happen to the syste...
Dan Grassel 18 days ago in Work Orders 0

Option to stop emails from going out

We had an issue where we were testing out request status feature in the system and it ended up sending out thousand of emails. After talking with Support they had no option to stop these emails from going out so we had to add your email to our spa...
Dan Grassel 27 days ago in Admin Settings 0