ML Work Orders/Helpdesk Ideas Portal
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View all Open Requests, even those older than 12 months.

We want to quickly click to view all open work orders from any time period. Our older work orders are getting forgotten. It's difficult for our technicians to remember to update the "Submitted" filter to show older dates. They also have a difficul...
Jennie Martinez about 23 hours ago in Work Orders 0

View information on Assets

When you call up an asset you have to hit a button that says "see more fields" I had no idea what the button did, which lead to way to may emails for me and your staff. Can that button say "more information" or have no button and just list the info.
Bruce Harvey 3 days ago in Assets 0

New Work Order Notification

When a WO gets assigned can the New WO be highlighted/Bolded/Italics, similar to outlook, until it has been opened? This way you have a visual indicator of new cases that need to be addressed.
Edward Giles 27 days ago in Work Orders 1 Being Reviewed

Ability to name/re-name audits

It would be very useful to have a name for an audit, such as High School RTUs, rather than a date/time stamp. Currently, when I create an audit the only way to change the name is to submit (complete) the audit.
Dale Ashauer about 1 month ago in Inventory 2 Being Reviewed

Add column "Assigned to Drawings" on Manage Assets page

A column to indicate if an asset has already been assigned to ML Drawings would be very beneficial when assigning existing assets to MLD.
Dale Ashauer about 2 months ago in Integration (ML Drawings) 2 Being Reviewed

Mobile App for work orders

As the Director of Facility Operations, one of the most common questions I have gotten as we are beginning to integrate, and utilize the MLW software is "Do they have an app?". I feel that most of my staff, especially the maintenance technicians w...
Salvatore Topino about 1 year ago in Work Orders 4 Future consideration

Approve/Assign modal clipboard button contains canned responses

When you click the clipboard button to assign users/urgency/etc, could we also have an option for canned responses? Also, could the 'assign to me' button have the modal selections and pre-filled name.
Richard Narducci 22 days ago in Work Orders 1 Being Reviewed

Set a due date on a request and on that day it re-notifies technicians, bringing it back to the top

An example would be when the office puts in a request for support for testing months beforehand. I can put it on hold until that date. The idea is if you put it On Hold with a due date, when that date comes up, it makes the ticket Pending again or...
Richard Narducci about 1 month ago in Automation 1 Being Reviewed

Check out multiple assets as a component group

I have assets that have many components and are checked out frequently (wireless mic systems, mobile lighting rigs, etc.) In building the "Master" asset groups, I checked the box to "Include Related Assets on Requests". However, when I check out a...
Dale Ashauer about 1 month ago in Assets 1 Being Reviewed

Assign Audits to Work Order directly from Audit/Retain audit for annual use

We're building audits that I need to assign to various workers. Currently, I have to create a work order and put a link to the audit in notes. I'd like to be able to create a WO from the audit, or to at least be able to assign to various users fro...
Dale Ashauer about 1 month ago in Inventory 2 Being Reviewed