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Auto Assign Custom Forms

Give Custom Forms the option of Auto Assigment. Custom Forms are usually specific and detailed WO for a Request Type, having the option of assigning those automatically to the correct person would be helpful to have.
Guest about 19 hours ago in Work Orders 0

Reroute for request type.

Reroute is currently only meant for approvals, but it should also be able to be for assignees to change the request type. If a request is put in for 'Technology' but is meant for 'Maintenance' then we should be able to click reroute or another but...
Guest 7 days ago in Work Orders 2 Being Reviewed

Status of "Out for service" for tech items

When technology sends out a laptop or device for service we would like to put the status of ticket to reflect that the device is out. Currently the ticket status is in progress causing us to have to look at the ticket to see the details of said it...
Guest 21 days ago in Work Orders 0

Mobile App for work orders

As the Director of Facility Operations, one of the most common questions I have gotten as we are beginning to integrate, and utilize the MLW software is "Do they have an app?". I feel that most of my staff, especially the maintenance technicians w...
Salvatore Topino 8 months ago in Work Orders 4 Future consideration

Can we get an option to print work order attached files with work order print outs and in bulk?

It would be nice to be given the option to add related files attached to the work order print out. So when you go to print it asks if you want the attached files to print as well. But also, If I check a bunch of work orders on the view all work or...
Rebekah Leslie 21 days ago in Work Orders 1 Being Reviewed

Can we get a checkbox if a work order has files attached?

It would be really helpful if when on the view all work orders page we had a column that checked if there were files attached to the work order. That way if we are trying to see if someone has attached files it's an easy yes or no. For context, we...
Rebekah Leslie 21 days ago in Work Orders 0

Work Order Auto refresh

When we are monitoring the work orders page it should auto refresh after a designated amount of time so new orders are seen
Guest 3 months ago in Work Orders 1 Being Reviewed

Make form fields visible without making them active in WO

When using Custom Forms in order for technicians to see the filled out forms they must be added as active to the Request Type. If it could be made to have a view/disable view or a way to force any filled field to show in the WO that would be great...
Guest 16 days ago in Work Orders 2 Being Reviewed

Labor Hours Required - By Work Order Type

Is is possible to have "Labor Hours Required" only enabled for Maintenance/Custodial tickets, but have it off for Technology work orders? In tech, we do not track hours, so when we go to close a ticket it is prompting us for hours. We were only ab...
Matthew Dean 17 days ago in Work Orders 2 Being Reviewed

Change the Color of the WorkOrder # button in list view based on status

Looking at a list of work orders, at a glance all of the work orders in the list look extremely similar since the color of that work order button is green. If that color could be different for each (or a few) statuses that would make seeing more i...
Guest about 1 month ago in Work Orders 0