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Notifications

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Remove "Approved" email to requesters

Requesters receive an "Approved" email when the work order is Assigned. They get confused by this thinking their request has been completed. Either eliminate the email or skip the "Approval" step when tickets are assigned.
Jeff Scott 6 days ago in Notifications 2 Being Reviewed

Create a seperate Email section of WO

The Notes section is great, but a longer ticket with back and forth resposes may bury actual Notes. Maybe create an Email section that is simply a reply without the Work order email formating. This would be a separate section that would be an exte...
Guest 18 days ago in Notifications 2 Being Reviewed

Format Emails

Similar to MLW-I-272, Having the ability to Format the email responses from notes. It would be great to have the ‘Completed’ email notification in a formal Closing Statement.
Guest 20 days ago in Notifications 0 Being Reviewed

Ability to post Custom Alert to all users on login page

I would like the ability to post an alert on the main login page if there is a widespread issue so not everyone is creating a work order for the same issue.
Salvatore Topino 8 months ago in Notifications 0 Future consideration

Receive Notifications in ML Without Requiring Email Notifications

Our facilities secretary who manages WOs for the district, wants to receive notifications within MasterLibrary but the emails are clogging up her email inbox. When we disable email notifications setting in the user profile it does not generate any...
Charles Whetstone 4 months ago in Notifications 1 Being Reviewed

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...
Salvatore Topino 7 months ago in Notifications / Work Orders 0 Future consideration

Make notes stand out more in notification emails

We use the notes field to communicate with our requestors, but because the notes show up at the bottom of the email, a lot of requestors don't see that we've asked a question. This is especially difficult when we need a timely response. The abilit...
Mollie Forman 3 months ago in Notifications 1 Future consideration

PM Name included in Email

Is there a way to include the Name of the PM in the email to the people that it is assigned to? We do get the notes but would nice to have the name as well.Thanks!Matt
Salvatore Topino 5 months ago in Notifications / Preventative Maintenance (PMs) 0 Planned

Allow admin to also control users profile page email notification preferences

I would prefer to set up the email notifications instead of allowing the user. This has worked out best when using Schooldude. 
Salvatore Topino 7 months ago in Notifications 0 Future consideration

Custom check out emails with email acknowledgement

would like to be able to add text to the check out email that requires an acknowledgement from the person that gets that email. This would need to be an asset type specific setting due to the unique details for each. EX 1 - Keys. Usually when you...
Salvatore Topino 7 months ago in Assets / Notifications 0 Future consideration