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ML Work Orders/Helpdesk Ideas Portal
Created by Dan Grassel
Created on Dec 18, 2025

Viewing Google Users in Work Orders needs 'Search' capability

Currently, it is challenging for an Admin to locate specific Google SSO user information within Work Orders. After clicking the 'View Google Users' button, there is no search functionality, making it difficult to quickly find the desired user.

For instance, if you need to verify that a Google SSO user's full name and email address are syncing correctly from a client/customer to the system, the process involves several steps show below:

  1. Navigate to Settings -> Single Sign-On -> Google SSO Groups.

  2. Click the pencil icon next to the group the user is associated with.

  3. On the next page, click the grey 'View All Users' button.

  4. The results are displayed on the following page, but they will consistently appear in a random order rather than a consistent alphabetical sequence.

  5. If you then click on each page number at the bottom to advance and search for a specific user by first name, last name, or email address, the results can be scattered from A to Z, making it extremely time-consuming to locate the information needed to verify a Google user

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