It was brought to our attention that when items sync in from Intune it chooses the asset type based on the OS of the device when it syncs in. If we had the ability to do asset type mapping as well in this integration that would be a massive improv...
We need to be able to inactivate request types that are either no longer relevant (no longer using a certain feature/device in the building) or maybe we just had too many options at one point and want to simplify it. Once the request type was used...
We want to be able to change the assigned tech when we're viewing tickets from the Open Requests page. Right now, in order to change the assigned tech, we have to go into the ticket, click edit, and then select a new tech.
I create a handful of tickets for the other IT staff so I'm listed as the creator and therefore receive all of the notifications for others tickets. I can't turn off those notifications completely because there are tickets that I create that are r...
We have a request type where the assets associated to them need to have a value filled out. You can fill out this value on the asset itself but when you go to submit a request and choose that asset, that information we put directly on the asset do...
The new update completely screwed up the Dashboard. Not only is it way harder to understand on a phone, but it is also inaccurate as my open work order amounts are completely wrong
When adding column to view it should stick until removed
I noticed that when I add columns to my Manage Users view that after I leave the page, the columns I added do not stick. Every time I go back to Manage users I have to re-add the columns I want to see there. This is quite cumbersome and would be a...
There is currently no way to edit how the work order work form gets printed. I do not need the sections for labor, purchases or inventory. I just want to see the top as it is with a large section for action taken and the signature at the bottom. A...
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