ML Work Orders Ideas Portal
Hello, We have many systems that open tickets by email. Some use bold, underline, italics, line breaks, horizontal rules, and paragraph tags to break up and format the email. When ML Work Orders processes the incoming email as a ticket, all formatting is removed and becomes a single string of words, with only single spaces included.
Can this please be resolved ASAP? We desperately need this formatting in emails to keep departments organized.
Hello,
Our district would also benefit from this change. When someone responds to a WO note over email, the response comes back jumbled and difficult to parse.
Instead of the WO simply showing this note:
Thanks, John! The video is attached.
We see this:
Thanks, John! The video is attached. From: ML WorkOrders Sent: Friday, September 6, 2024 8:11 AM To: Gelil, Sara Subject: Rochester Community School District - Work Order (Maintenance) #25-002517 - NOTES UPDATED CAUTION: This e-mail originated from outside of RCS. Do not click links or open attachments unless you recognize the sender and know the content is safe. Work Order (Maintenance) No. 25-002517 Work Order (Maintenance) #25-002517 - NOTES UPDATED by Jack Schumaker. Please review all Information below. You are able to reply directly to this email and a note will be added to the request within the system. View Work Order WORK ORDER INFORMATION Requester Sara Gelil Status Assigned Assigned To Jack Schumaker Date Submitted 9/5/2024 Building Hugger Elementary Space Classroom 4 - 0B090 - Classroom door, Near back window Problem Other Time Room/Area is available Any Request Type Maintenance Priority Low DESCRIPTION My new air purifier is not working. The outlets work fine (I've tested other electronics). It makes one short beep when it is plugged in, but nothing happens after that. I've tried holding the bottom down, tapping it, switching outlets, etc.. NOTES 9/6/2024 8:10:48 AM - Jack Schumaker: Good Morning Sara, If possible, could you please take a 10-20 second video of the air purifier being plugged in / turned on and not running? The video can be attached to this work order or sent to me at JSchumaker@rochester.k12.mi.us. We'll use this to submit a warranty claim and work on getting your purifier replaced. Thank you and let me know if you have any questions!
Thank you @Guest for providing this context. I can clearly see the issue at hand. I'll review this internall and follow up with any additional questions.
Hello,
Right now, emails are coming in looking like this (a jumbled mess that is difficult to parse):
Device Down: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes Severity: Critical Time: Thu Jul 18 00:01:23 2024 Notes: A Woodstock AP, Switch or Controller is down or has been rebooted. Log into AirWave to investigate. Sometimes, an AP is offline while it's rebooting and this isn't an issue, other times you'll want to check and see if the device doesn't come back online Device: WR-N402 - [LINK REDACTED FOR SECURITY] Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes Group: Aruba Wireless Folder: Top Warren APs Location: Alert Time: 2024-07-18T00:01:16-04:00 Device: LC-SDR - [LINK REDACTED FOR SECURITY] Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes Group: Aruba Wireless Folder: Top Loos Center Location: Alert Time: 2024-07-18T00:01:16-04:00 Device: WR-N401-B - [LINK REDACTED FOR SECURITY] Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes Group: Aruba Wireless Folder: Top Warren APs Location: Alert Time: 2024-07-18T00:01:16-04:00 Device: WR-S321B - [LINK REDACTED FOR SECURITY] Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes Group: Aruba Wireless Folder: Top Warren APs Location: Alert Time: 2024-07-18T00:01:16-04:00 Device: HH-2FLHall - [LINK REDACTED FOR SECURITY] Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes Group: Aruba Wireless Folder: Top Heads House Location: Alert Time: 2024-07-18T00:01:16-04:00 Device: WR-E318 - [LINK REDACTED FOR SECURITY] Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes Group: Aruba Wireless Folder: Top Warren APs Location: Alert Time: 2024-07-18T00:01:16-04:00 To unsubscribe from this group and stop receiving emails from it, send an email to mlwnew+unsubscribe@masterlibrary.com.
vs how we would expect it to appear:
Device Down: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes
Severity: Critical
Time: Thu Jul 18 00:01:23 2024
Notes: A Woodstock AP, Switch or Controller is down or has been rebooted. Log into AirWave to investigate. Sometimes, an AP is offline while it's rebooting and this isn't an issue, other times you'll want to check and see if the device doesn't come back online.
____________________________________________________________________________________________________
Device: WR-N402 - [LINK REDACTED FOR SECURITY]
Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes
Group: Aruba Wireless
Folder: Top Warren APs
Location Alert Time: 2024-07-18T00:01:16-04:00
____________________________________________________________________________________________________
Device: LC-SDR - [LINK REDACTED FOR SECURITY]
Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes
Group: Aruba Wireless
Folder: Top Loos Center
Location Alert Time: 2024-07-18T00:01:16-04:00
____________________________________________________________________________________________________
Device: WR-N401-B - [LINK REDACTED FOR SECURITY]
Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes
Group: Aruba Wireless
Folder: Top Warren APs
Location Alert Time: 2024-07-18T00:01:16-04:00
____________________________________________________________________________________________________
Device: WR-S321B - [LINK REDACTED FOR SECURITY]
Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes
Group: Aruba Wireless
Folder: Top Warren APs
Location Alert Time: 2024-07-18T00:01:16-04:00
____________________________________________________________________________________________________
Device: HH-2FLHall - [LINK REDACTED FOR SECURITY]
Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes
Group: Aruba Wireless
Folder: Top Heads House
Location Alert Time: 2024-07-18T00:01:16-04:00
____________________________________________________________________________________________________
Device: WR-E318 - [LINK REDACTED FOR SECURITY]
Additional Info: Device Type is Controller, Device Type is Router/Switch or Minutes Down Threshold = 5 minutes
Group: Aruba Wireless
Folder: Top Warren APs
Location Alert Time: 2024-07-18T00:01:16-04:00
To unsubscribe from this group and stop receiving emails from it, send an email to mlwnew+unsubscribe@masterlibrary.com.
Hi @Guest - Thank you for the idea submission.
Can you provide more clarification on how this will help keep departments organized? Thanks!