Work Orders/ITAM Ideas Portal
In our current Web Help Desk we use the FAQ section that we can link back to a work order even before a user put in a help desk ticket so can solve their own issue without waiting for help.
I am excited to share that this we will be adding a Knowledge Base in our upcoming June release. This will be fully featured, and include the ability to create and categorize articles. Articles can be categorized based on several different criteria, including article type, asset type, and request category, and articles can be permission-based. Users will also be able to view knowledgebase context when creating a request.