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I noticed that when I add columns to my Manage Users view that after I leave the page, the columns I added do not stick. Every time I go back to Manage users I have to re-add the columns I want to see there. This is quite cumbersome and would be a...

We need to be able to inactivate request types that are either no longer relevant (no longer using a certain feature/device in the building) or maybe we just had too many options at one point and want to simplify it. Once the request type was used...

I've seen the ideas for the Main dashboard but I wanted to see if the Summary Dashboard that is in the system could be the default dashboard for the users. I was looking over that dashboard after talking with support and that dashboard has everyth...

Want to be able to send an update/ask question/email other users from the notes section other than the requestor. For example, if I needed to communicate with another user but keep the requestor in the loop, I can type in the email of the user I w...

In our current Web Help Desk we use the FAQ section that we can link back to a work order even before a user put in a help desk ticket so can solve their own issue without waiting for help.

We had multiple PMs pop up because the location was set to all spaces at every building. I fixed the location issue but it wont go into effect for the PMs that were already sent out. I have to go through each individual open request and change (ca...

I think adding a possibility to invoice from this site would be very helpful. Status paid unpaid payment plan Functions import a template $ per part asset name repair work order # User Auto-updating date Auto emailing to multiple emails including ...

When you are clicked inside a work order, an inventory item, an asset, a location, etc. it would be super helpful to be able to click a "previous" or "next" button at the top of the page and see the numerical or alphabetical wo/item/asset/location...

If we had the capability to upload files into the Procedures of Help Desk, it would save time. Sometimes we already have instructions on how to do certain tasks that are in PDF or Word files.

Morning, as an IT Administrator, using ML to keep track of software licenses would be amazing. Our old system had it where we could select what type of licensing we had for the software, be it limited or unlimited. We could then put in the license...