ML Work Orders/Helpdesk Ideas Portal
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    When adding column to view it should stick until removed

    I noticed that when I add columns to my Manage Users view that after I leave the page, the columns I added do not stick. Every time I go back to Manage users I have to re-add the columns I want to see there. This is quite cumbersome and would be a...
    Dan Grassel 3 months ago in Other (Provide Description) / Performance (Other) / Reports 0

    Ability to cancel multiple Open requests at once

    We had multiple PMs pop up because the location was set to all spaces at every building. I fixed the location issue but it wont go into effect for the PMs that were already sent out. I have to go through each individual open request and change (ca...
    Guest 27 days ago in Other (Provide Description) 0

    Add a Knowledge Base

    In our current Web Help Desk we use the FAQ section that we can link back to a work order even before a user put in a help desk ticket so can solve their own issue without waiting for help.
    Faisal Ghias almost 2 years ago in Other (Provide Description) 0 Future consideration

    Invoice Option

    I think adding a possibility to invoice from this site would be very helpful. Status paid unpaid payment plan Functions import a template $ per part asset name repair work order # User Auto-updating date Auto emailing to multiple emails including ...
    Faisal Ghias almost 2 years ago in Assets / Notifications / Other (Provide Description) / Work Orders 0 Future consideration

    Upload files to Procedures in Help Desk

    If we had the capability to upload files into the Procedures of Help Desk, it would save time. Sometimes we already have instructions on how to do certain tasks that are in PDF or Word files.
    Jamie McKee 8 months ago in Other (Provide Description) 2 Being Reviewed

    Under Manage Building Area can we get a return to list option?

    There isn't a "Return to Manage Building Areas" list view like we have with assets and inventory. It would save a click if it were an option.
    Rebekah Leslie 9 months ago in Other (Provide Description) 1 Being Reviewed

    Can the mobile version have access to our saved filters?

    Currently using a Samsung device and Google Chrome, so nothing crazy, but I don't have the ability to use any of my saved filters. As a person who LOVES my saved filters, I am lost when trying to access ML in the wild.
    Rebekah Leslie 10 months ago in Other (Provide Description) 1 Being Reviewed

    Be able to click "previous" or "next" inside work orders, inventory, assets, locations, etc.

    When you are clicked inside a work order, an inventory item, an asset, a location, etc. it would be super helpful to be able to click a "previous" or "next" button at the top of the page and see the numerical or alphabetical wo/item/asset/location...
    Rebekah Leslie over 1 year ago in Other (Provide Description) 3 Being Reviewed

    Mobile Screen Size Adjustment

    The mobile version doesn't generate for the Samsung S24 Ultra due to it's large screen size and instead brings up the desktop browser version
    Samantha McKinley 10 months ago in Other (Provide Description) 0 Being Reviewed

    License Management

    Morning, as an IT Administrator, using ML to keep track of software licenses would be amazing. Our old system had it where we could select what type of licensing we had for the software, be it limited or unlimited. We could then put in the license...
    Faisal Ghias almost 2 years ago in Other (Provide Description) 0 Future consideration