ML Work Orders/Helpdesk Ideas Portal
When technology sends out a laptop or device for service we would like to put the status of ticket to reflect that the device is out. Currently the ticket status is in progress causing us to have to look at the ticket to see the details of said item. I feel this would be a great addition to Work Orders. Thank you for considering this.
Hi @Guest have you tried making an "ON HOLD reason" Status for "Out of Serivce"? Here is the support article on how to set this up.
If this doesnt solve your issue, let me know and I can take this and review this one internally.