ML Work Orders/Helpdesk Ideas Portal
Our IT director would like to receive a text message for every Urgent work order without being added as additionally notified on all ticket types. If our entire team could receive the text that would be great. We had this ability with our previous solution.
Yes. We had first assumed that when we checked the box to receive those texts for urgent workorders we would receive them for all submitted. Now that we understand how it works, we submitted the idea. If Urgent is chosen, notify those with the box checked for a text message. Thanks
Hi @Guest - thank you for the idea submission. To make sure I have a clear understanding, your IT director only wants to receive a text message for urgent work orders when they are submitted, thats it, no other text message updates?