Work Orders/ITAM Ideas Portal
Having a way to manage settings for the notes section on a ticket would be helpful. By defualt "Send Email" and "Internal" are checked. It would be nice to have the ability to leave "Internal" unchecked all of the time so that we our end users can go into their tickets and see what notes we have left since we primairly use that section to provide updates to them on the progress of a ticket.
This feature already exists, please navigate to manage request types, and see the Default "Internal" Notes Checkbox On setting.