Internal comments or replies from "to assigned" field puts ticket in "In Progress" state

Didn't see an idea exactly like this, so apologies if it's a repeat -

Is there a setting or could there be a setting we can toggle that when a person in the "Assigned To" field makes an internal or external comment, the ticket status is automatically set to "In Progress"?

Less clicks for the Techs and also a great quick visual for supervisory staff to see which tickets are being worked on versus tickets that have been untouched for weeks.

Or maybe a way to see if the "Assigned To" person has seen the ticket, clicked on the ticket, or previously viewed the ticket? Our old ticketing system had a "1 person viewing/typing" note so we were able to prevent back-to-back comments "spamming" the staff with notifications.