Set a due date on a request and on that day it re-notifies technicians, bringing it back to the top
An example would be when the office puts in a request for support for testing months beforehand. I can put it on hold until that date. The idea is if you put it On Hold with a due date, when that date comes up, it makes the ticket Pending again or...
Richard Narducci
21 days ago
in Automation
1
Being Reviewed
By pulling in student IDs through the Google sync, the checking in or out of assets to students becomes more efficient as we are able to look up the student by their ID number. My position is Assistant Superintendent for Learning Resources
Ability to turn off Auto Reply response from emailed in Work Orders
We use the feature to be able to email work orders into the system and there is an Auto reply that is sent out when this happens. We do not want the Auto reply to go out as it is creating confusion within the system. Having the ability to turn off...
Have the ability to create automations that would act as transisions. having the ability to create Transition IF THEN statements for any field would help automate tasks. Example: being able to create a transition that says IF statys is ON HOLD (Wa...
1
Being Reviewed
0
Being Reviewed
