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Created by Guest
Created on Jan 5, 2026

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Ability to add a new request status Merged

We would like the ability to add or support to add a new request status. One of our team members would like to be able to mark a ticket as Sent out for Repairs. For now we can put it on hold or in progress, but it would be nice to have the ability to make changes.

  • Monroe Robinson
    May 21, 2026

    We have many tickets where the parts are on order. It would be nice to place them on a Parts hold then when the parts come in a Parts received status

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