Work Orders/ITAM Ideas Portal
We would like the ability to add or support to add a new request status. One of our team members would like to be able to mark a ticket as Sent out for Repairs. For now we can put it on hold or in progress, but it would be nice to have the ability to make changes.
We have many tickets where the parts are on order. It would be nice to place them on a Parts hold then when the parts come in a Parts received status