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Work Orders/ITAM Ideas Portal
Categories Work Orders
Created by Guest
Created on Aug 5, 2026

Add the requestors name to the salutation line of the auto reply email from an email request.

We are using email requests with IT asset manager and the auto response just starts with "Hi" in the salutation line. We would like to have the salutation include the name of the person whom submitted the email request.

Submitted by Implementation Specialist on behalf of customer.

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