New Status of Resolved to autoclose a ticket if no further response.

Solarwind's Web Help Desk had a great feature that would be useful in ML.

They had a status of Resolved. This generates an email to the client letting them know about the status change and gives them a simple button click in the email to either close the ticket, or to set it back to Open.

This Status change would also start a configurable clock (default was 3 business days) after which the ticket would automatically close if no updates are made by the tech or the client.

This would be a very helpful feature for both helpdesk staff and clients.