ML Work Orders/Helpdesk Ideas Portal
The Notes section is great, but a longer ticket with back and forth resposes may bury actual Notes. Maybe create an Email section that is simply a reply without the Work order email formating. This would be a separate section that would be an extension of MLW-I-318. This would help us keep track of relevant information and conversations without it being disoraized.
Hi @Guest - thank you for the idea submission. I can see where you are coming from organizationally with large email threads in our work order notes section.
I'll follow up with any questions from our internal review.
MLW-I-291 Could have 'Completed' status require Final Email rather than require a note. Would be a checkbox in 'Manage Work Order Status' for requiring email.