ML Work Orders/Helpdesk Ideas Portal
As our custodians and our IT technicians work the tickets, they need a quick visual of which users are the VIP users (the users that they need to prioritize to get the tickets done first). From a service perspective, this is an important feature in all helpdesk systems.
Our techs and maintenance people don't always equate that the Superintendent, Cabinet members, or others are ASAP tickets just due to their position. Have this visual indicator that we have marked them as a VIP help tell them - work this ticket first. This is a common and necessary feature for medium/larger schools with distributed workforces. Most helpdesk systems have this feature in it just to ensure techs are sitting on these requests.
Hi Kevin! Thank you for submitting this idea. Can you give me an example of why a user needs to be marked as a VIP user? This will help make sure we understand the context and use cases around this idea. Thank you again!