ML Work Orders/Helpdesk Ideas Portal
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Status Being Reviewed
Categories Work Orders
Created by Richard Narducci
Created on Apr 2, 2025

RELATED IDEAS

Approve/Assign modal clipboard button contains canned responses

When you click the clipboard button to assign users/urgency/etc, could we also have an option for canned responses? Also, could the 'assign to me' button have the modal selections and pre-filled name.

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    • Admin
      Salvatore Topino
      Reply
      |       Apr 4, 2025

      Thanks for the idea @Guest ! I think allowing canned responses to be in the quick/approve modal makes sense. Perhaps we can make that a request type setting.


      For the last part of you idea description "Also, could the 'assign to me' button have the modal selections and pre-filled name" I am not quite sure I am following this one. Any additional context will be greatly appreciated!