Creating Work Order via Email Ticket Commands

Currently, there is the ability to create a work order via email. I would like to be able to have users fill out a Google form that generates their responses in a scripted email to create a ticket.

For example, a user response would be:

John Doe

Middle School

Cracked Screen

CB12345

And the scripted email would create the work order by emailing our dedicated help desk email:

"Requestor": "John Doe"

"Location": "Middle School"

"Description": "Cracked Screen"

"Asset": "CB12345"

And that would create the ticket with the correct requestor, location, description, and asset.

I have seen this done with other ticketing systems with different symbols before the command like !, #, %, or "" to indicate it is a command.

It would also be helpful for agents to be able to do !close or something like that to complete and close a ticket.