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ML Work Orders/Helpdesk Ideas Portal
Categories Notifications
Created by Caitlin Jacobsen
Created on Apr 3, 2026

Ability to Mute Notifications on Certain Tickets

I create a handful of tickets for the other IT staff so I'm listed as the creator and therefore receive all of the notifications for others tickets. I can't turn off those notifications completely because there are tickets that I create that are relevant to me. It would be nice if there was a feature on the Admin side of the ticket to be able to 'mute' notifications so you can essentially create a ticket for someone else but then not get the notifications.

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