Work Orders/ITAM Ideas Portal
Rather than have tickets forwarded to a ML workorders mailbox, it would be great if the system could poll a Gmail box to get the get tickets from the box. It would also be great if the system could send replies from that box but the from name should be the technician. This would really help with the overall workflow for ticketing.
This is an interesting idea. Would the concept be to have a dedicated email address for support tickets, or to connect this to each technician's mailbox?