ML Work Orders/Helpdesk Ideas Portal
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Status Shipped
Categories Work Orders
Created by Salvatore Topino
Created on Feb 5, 2024

RELATED IDEAS

Auto re-open a ticket when a user adds notes after it is closed.

  • We are not able to see in the system when a user adds notes after the ticket is closed. Without going to closed tickets and possibly see the "new notes" flashing. Is it possible when there is new notes to show it.

  • Attach files
2 MERGED

Reopen on Note add

Merged
I was wondering if an option could be added that when a closed/completed work order has a note added, it could be reopened or put back under "Pending" as if the work order had been submitted before or if there was some sort of way to acknowledge a...
Erik Shinton about 2 months ago in Automation 5 Shipped