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ML Work Orders/Helpdesk Ideas Portal
Status Future consideration
Created by Salvatore Topino
Created on Feb 13, 2024

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t reply it can auto close it.

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