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ML Work Orders/Helpdesk Ideas Portal
Status Future consideration
Created by Salvatore Topino
Created on Feb 5, 2024

Ability to Create and Apply Service Level Agreements (SLAs) to Requests

As an IT administrator, I want to define and enforce Service Level Agreements (SLAs) within the help desk ticketing software, so that I can ensure timely responses and resolutions for support tickets, improving service quality and user satisfaction across the school district.

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