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Labor

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Viewing labor hours for techs

Is there a way to add a view on the dashboard to see labor hour totals for the week for individual techs?
Salvatore Topino 12 months ago in Labor 0 Future consideration

Ability to Create and Apply Service Level Agreements (SLAs) to Requests

As an IT administrator, I want to define and enforce Service Level Agreements (SLAs) within the help desk ticketing software, so that I can ensure timely responses and resolutions for support tickets, improving service quality and user satisfactio...
Salvatore Topino 12 months ago in Labor / Reports / Work Orders 0 Future consideration

Could the labor time be in minutes as well?

A lot of the time the job doesn't take hours to do. Asking them to do math for time that doesn't fall under quarters or halves is hard. We tend to round up to the hour a lot and we aren't getting as accurate a count on labor hours. Can we have an ...
Rebekah Leslie 9 months ago in Labor 2 Future consideration

Ability to select multiple dates for each employee in WO

I would like to have a callability of selecting multiple dates for each employee in an WO. for Example: WO> Add Labor > MANAGE LABOR ON WORK ORDER> date ( on the calendar icon, I be able to select couple dates at the same time if the labo...
Salvatore Topino 12 months ago in Labor / Work Orders 0 Future consideration