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Work Orders

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New Work Order Notification

When a WO gets assigned can the New WO be highlighted/Bolded/Italics, similar to outlook, until it has been opened? This way you have a visual indicator of new cases that need to be addressed.
Edward Giles 6 days ago in Work Orders 1 Being Reviewed

Visual improvements working work-order for IT techs

The work orders systems visually is designed for a maintenance team. Could we have a layout specific to technology or be able to turn off the costing and other widgets. IT techs want to see the entire conversation thread opened through resolution ...
Guest 6 days ago in Work Orders 2 Being Reviewed

Visibilty on ticket for when more than 1 person is viewing the ticket to prevent duplicate work

As an IT Technician, it would make our team more efficient when responding to tickets to know whether or not other members of our team is reviewing the same ticket. This can prevent duplicative work as well, because I could be working on a ticket ...
Salvatore Topino 17 days ago in Work Orders 0 Being Reviewed

Add Notification tab to Work Order details

While working with Support regarding notifications that go out for work orders we I noticed they can view the emails/notifications for work orders directly from the work order details. As an admin I have to go to Settings > Notification History...
Dan Grassel 28 days ago in Notifications / Work Orders 0 Being Reviewed

Allow admins to apply a Note or Canned Response to many Requests at once.

As an IT admin, sometimes we have many requests that need the same canned response or note applied to them, it would be really efficient to be able to apply the note/canned response all at once rather than doing it 1 request at a time.
Salvatore Topino 22 days ago in Work Orders 0 Being Reviewed

Allow URLs in Description box

In the description box, currently URLs are not allowed. Could we enable this? We receive a lot of tickets asking us to unblock websites or of websites not loading. It would be helpful for users to enter the URLs directly into the description box w...
Steph P 2 months ago in Work Orders 0 Being Reviewed

Ability to turn off Auto Reply response from emailed in Work Orders

We use the feature to be able to email work orders into the system and there is an Auto reply that is sent out when this happens. We do not want the Auto reply to go out as it is creating confusion within the system. Having the ability to turn off...
Dan Grassel about 1 month ago in Automation / Notifications / Work Orders 0 Being Reviewed

Work Order Auto refresh

When we are monitoring the work orders page it should auto refresh after a designated amount of time so new orders are seen
Guest 7 months ago in Work Orders 1 Being Reviewed

close multiple work orders at once by selecting completed work orders

instead of closing each work one by one select as many completed work orders and close them all at once.
Guest 2 months ago in Work Orders 0 Being Reviewed

Ability to create a Work Order for an Asset based off the check-in notes

While working on getting out assets into our system we noticed there doesn't seem to be a way to automatically create a Work Order when its being checked in for repairs. If we had the ability to create a Work Order based off the check in comments ...
Dan Grassel 4 months ago in Assets / Work Orders 0 Being Reviewed