ML Work Orders/Helpdesk Ideas Portal
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Work Orders

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Auto Assign Custom Forms

Give Custom Forms the option of Auto Assigment. Custom Forms are usually specific and detailed WO for a Request Type, having the option of assigning those automatically to the correct person would be helpful to have.
Guest 5 months ago in Work Orders 1 Future consideration

Custom Report building for Work Orders that sends emails of reports to users

It would be extremely helpful to be able to make our own reports in MLW. The existing reports do not answer all of my reporting needs
Salvatore Topino about 1 year ago in Reports / Work Orders 0 Future consideration

Allow for Custom Priorities with custom color coding

Or be able to add to the priority - a little more flexibilty here would be great so that we could set it up how we want it. Other than adding a column for status which makes things a little more complicated on the user end because there's more to ...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Allow to customize how work orders display when being printed

it would be good to be able to customize how the work order prints out. in this way you could list the most pertinent information first. currenly all of the user information of the job is listed first. we would like the option to move the fields s...
Salvatore Topino about 1 year ago in Work Orders 2 Future consideration

When Completing an Issue, it should complete all linked work orders

When an Issue is marked complete, it should update all linked work order status to complete. This way it saves a bunch of manual effort to keep my work order information up to date.
Salvatore Topino 11 months ago in Issues (Capital Forecasting) / Work Orders 0 Future consideration

Ability to Convert Work Orders to an Issue

Sometimes when work orders are logged, the resolution is something we cant implement right away. We need to defer the maintenance for the work and plan the work at a future date. This is where being able to convert work orders to issues comes into...
Salvatore Topino 11 months ago in Issues (Capital Forecasting) / Work Orders 0 Future consideration

Option to change font size on Transaction items

I copy and paste items that I need to put on the Transaction....could you make it possible to change the font size please.
Guest 6 months ago in Work Orders 1 Future consideration

Pop up reminder for "completed by date" in work order form

Not every work order requires a due date/completed by date, so having the field be mandatory wouldn't work. But we get a lot of work orders where there should be a completed by date on them, but they often forget. I'm proposing a pop up "Did you w...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Specific fields appear in New Request depending on answers to prior fields

As an admin managing WorkOrder forms and approval paths, I would like to request that if an end user follows a specific pathway, then they will be led to a special WorkOrder submission format that contains a unique field with a drop down menu of I...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Urgent WO Messages go to outside users (police, fire department), that include PDF's of building maps

The idea here is that if a WO is submitted and is urgent, then outside departments (like police and fire department) can be notified and sent PDF of building maps If these outside departments need to intervene in the building, they need to see map...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration