ML Work Orders/Helpdesk Ideas Portal
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Work Orders

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Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Ability to create a different email address per building to create a request

Right now we allow them to generate an email address per request type and I would like to break the email address down per building so that the requests can be routed correctly.
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

When creating a new WO allow for the asset to be added/searched by other fields

Currently when you create a new WO and want to attach an asset to it you need to know the asset name. This value is not always known. It would be convenient to add assets to the WO by: Asset Type Space Assigned User Barcode Serial #
Salvatore Topino about 1 year ago in Assets / Work Orders 0 Future consideration

Secondary column field choices reduce / filter based on other column filters.

When filtering assets, work orders, reports etc. using multiple columns the secondary column does not filter based on the first. For instance, on the 'All Work Orders' page I wanted to filter down to WOs in the West Middle School cafeteria. I firs...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Make Procedures on PM work orders a required field for technician assigned to the work order

When I assign users a PM, is there any way to make it so that they must review the procedure, and check each step before being able to mark the work order complete? Also, when they click into the workorder can the default page within that workorde...
Salvatore Topino about 1 year ago in Preventative Maintenance (PMs)  / Work Orders 0 Future consideration

One form creating multiple work orders

As the person responsible for coordinating the onboarding of new employees, I would like to have the ability to use one form to create multiple work orders to streamline my team's ability to collaborate. For example, entering that we have to prepa...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Ability to have a start and end time when submitting a Work Order

it would be great to allow users to indicate a start time and end time when submitting a work order. This way we can utilize the calendar page to see the work orders. This can help us prioritize our work day and plan ahead.
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Invoice Option

I think adding a possibility to invoice from this site would be very helpful. Status paid unpaid payment plan Functions import a template $ per part asset name repair work order # User Auto-updating date Auto emailing to multiple emails including ...
Salvatore Topino about 1 year ago in Assets / Notifications / Other (Provide Description) / Work Orders 0 Future consideration

Display linked inventory items to Assets on Work Order

A technician needs to be able to pull up a WO, and see the asset and its components but beyond that, see the linked inventory items to that asset so the technician can know which inventory items need to be requested to complete the WO.
Salvatore Topino about 1 year ago in Assets / Work Orders 0 Future consideration

Ability to Create and Apply Service Level Agreements (SLAs) to Requests

As an IT administrator, I want to define and enforce Service Level Agreements (SLAs) within the help desk ticketing software, so that I can ensure timely responses and resolutions for support tickets, improving service quality and user satisfactio...
Salvatore Topino about 1 year ago in Labor / Reports / Work Orders 0 Future consideration