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Work Orders

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Under Space in the form for maintenance, can you add a classroom as an option to submit a request

I have a classroom at 2 schools that have akward room numbers - they are in the lower level hence our room is LL1 and they are also LMC 3 at the Elementary. When I attempt to submit a request the form does not have the option to just select a clas...
Guest 4 months ago in Work Orders 0 Being Reviewed

Make form fields visible without making them active in WO

When using Custom Forms in order for technicians to see the filled out forms they must be added as active to the Request Type. If it could be made to have a view/disable view or a way to force any filled field to show in the WO that would be great...
Guest 5 months ago in Work Orders 2 Being Reviewed

Labor Hours Required - By Work Order Type

Is is possible to have "Labor Hours Required" only enabled for Maintenance/Custodial tickets, but have it off for Technology work orders? In tech, we do not track hours, so when we go to close a ticket it is prompting us for hours. We were only ab...
Matthew Dean 5 months ago in Work Orders 2 Being Reviewed

Auto Assign Based on Status

Used the status of a work order to auto assign it. This would allow Approval paths to go from Needs Approval to Approved and use the Approved status to auto assign to specified users.
Guest 10 months ago in Work Orders 2 Being Reviewed

Can the area to upload files to a work order "pop" more?

I get a lot of comments about the "related files" line of the work order form just blends into the rest of the form, making it easy to forget. And I can't really argue with that, as I am constantly passing it up. Can this "pop" more?
Rebekah Leslie 5 months ago in Work Orders 1 Being Reviewed

change color for every other row in work orders to easily visualize each work order

It is often hard for me to see which details pertain to the work order I'm seeing before i click on one because the background is all white. If we could change the color of every other row to distinguish them apart or even add lines in between the...
Guest 5 months ago in Work Orders 1 Being Reviewed

Urgent priority message either keep formatting or have separate lines

When I first put in our urgent priority message I had it separated into lines like so: Urgent Priority = Emergencies only. An emergency is safety, security, or utility outages. After you submit this emergency work order please call Facilities ext....
Rebekah Leslie 7 months ago in Work Orders 1 Being Reviewed

Could we have the "urgent priority message" for when someone adjusts or adds a priority levels?

When someone is going in to approve or assign a work order you can adjust or add a priority level. However, the "urgent priority message" doesn't appear when you do this. Can this be an add? Our admin assistants approve work orders and assign prio...
Rebekah Leslie 7 months ago in Work Orders 1 Being Reviewed

Can we make Canned Responses optional?

We have problems getting the maintenance workers to fill out genuine notes on work orders. My boss would like the option to turn off canned responses.
Rebekah Leslie 8 months ago in Work Orders 1 Being Reviewed

Have grid level search apply to only existing filter set only

Right now, when applying a search on the work order pages, while I have a filter applied is returning results outside of my applied filter set, which can be really confusing and frusturating. I need the search to look at only the filtered work ord...
Salvatore Topino 8 months ago in Work Orders 0 Being Reviewed