ML Work Orders/Helpdesk Ideas Portal
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Managing search bar options

Instead of always defaulting to work orders when you use the search bar, I would like to use the asset side as a default option instead. So when I scan a barcode for IT asset it pulls it up instead of doing a work order. Being able to default the ...
Guest 4 months ago in Performance (Assets) 5 Being Reviewed

Syncing student id into ML

By pulling in student IDs through the Google sync, the checking in or out of assets to students becomes more efficient as we are able to look up the student by their ID number. My position is Assistant Superintendent for Learning Resources
Guest 4 months ago in Automation 2 Being Reviewed

Check In/Out Assets by Serial Number

Many Assets have a scannable serial number. The ability to scan the serial to check assets in/out would be convenient. We add a scannable barcode tag to all our Assets, but these sometimes get worn/faded or are removed. We can search by serial to ...
Joe D'Urso 4 months ago in Assets 0 Being Reviewed

Change Asset Status without having to check-in Asset

Could we have the ability to change the Asset Status to something other than "In Use" without having to first check the asset in/remove it from the user record? An example - We track student Chromebooks using ML. If a student loses their Chromeboo...
Joe D'Urso 4 months ago in Assets 1 Being Reviewed

Ability to have custom fields show up on requests for internal users only (Admin and Technicians)

For example they need to track Additional Account Codes on a request. They need to be able to build a custom field that does not show on the request form for basic requestors. When building custom fields have an option to determine where the field...
Dan Grassel about 2 months ago in Work Orders 0 Being Reviewed

Provide more info on the Check-in and Check-Out Assets pages

More info on the Assets > Check-Out and Check-In Assets pages would be useful. A "No results found" message is often displayed, but this could mean a lot of things - Was the asset already checked in or out? Is there a user permissions issue? Do...
Joe D'Urso 2 months ago in Assets 1 Being Reviewed

Status of "Out for service" for tech items

When technology sends out a laptop or device for service we would like to put the status of ticket to reflect that the device is out. Currently the ticket status is in progress causing us to have to look at the ticket to see the details of said it...
Guest 3 months ago in Work Orders 1 Being Reviewed

Work Order Auto refresh

When we are monitoring the work orders page it should auto refresh after a designated amount of time so new orders are seen
Guest 5 months ago in Work Orders 1 Being Reviewed

Urgent WO text messages to all staff

Our IT director would like to receive a text message for every Urgent work order without being added as additionally notified on all ticket types. If our entire team could receive the text that would be great. We had this ability with our previous...
Cheryl Persinger 2 months ago in Notifications 2 Being Reviewed

Ability to create a Work Order for an Asset based off the check-in notes

While working on getting out assets into our system we noticed there doesn't seem to be a way to automatically create a Work Order when its being checked in for repairs. If we had the ability to create a Work Order based off the check in comments ...
Dan Grassel 2 months ago in Assets / Work Orders 0 Being Reviewed