ML Work Orders/Helpdesk Ideas Portal
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Ability to post Custom Alert to all users on login page

I would like the ability to post an alert on the main login page if there is a widespread issue so not everyone is creating a work order for the same issue.
Salvatore Topino about 1 year ago in Notifications 6 Future consideration

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Allow admin to also control users profile page email notification preferences

I would prefer to set up the email notifications instead of allowing the user. This has worked out best when using Schooldude. 
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Custom check out emails with email acknowledgement

would like to be able to add text to the check out email that requires an acknowledgement from the person that gets that email. This would need to be an asset type specific setting due to the unique details for each. EX 1 - Keys. Usually when you...
Salvatore Topino about 1 year ago in Assets / Notifications 0 Future consideration

Receive Notifications in ML Without Requiring Email Notifications

Our facilities secretary who manages WOs for the district, wants to receive notifications within MasterLibrary but the emails are clogging up her email inbox. When we disable email notifications setting in the user profile it does not generate any...
Charles Whetstone 11 months ago in Notifications 1 Future consideration

PM Name included in Email

Is there a way to include the Name of the PM in the email to the people that it is assigned to? We do get the notes but would nice to have the name as well.Thanks!Matt
Salvatore Topino about 1 year ago in Notifications / Preventative Maintenance (PMs) 0 Future consideration

Add "Priority" as a field with auto-notify, auto-assign, approval paths

it's important for certain users at the district to be notified when a WO is marked as a high or urgent priority.
Salvatore Topino about 1 year ago in Admin Settings / Notifications 0 Future consideration

Urgent WO Messages go to outside users (police, fire department), that include PDF's of building maps

The idea here is that if a WO is submitted and is urgent, then outside departments (like police and fire department) can be notified and sent PDF of building maps If these outside departments need to intervene in the building, they need to see map...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Confirmation Email for Work Orders that are submitted within ML Work Orders

It would be useful for the requestor of a Work Order to receive a confirmation email once the Work Order is sent. This will help to eliminate additional emails and calls to IT and maintenance that some employees make.
Salvatore Topino about 1 year ago in Notifications 0 Future consideration