ML Work Orders/Helpdesk Ideas Portal
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Work Orders

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Custom Work Order ID Numbers

Is it possible to make custom work order ID numbers, based on the request type? I think having custom WOIDs should be optional for each request type. So that some request types can continue on an sequential format with each other, but those with c...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 5 Future consideration

Confidential indicator for certain entries

Allow an administrator to assign a work order as confidential. Meaning if a teacher submitted a work order regarding a vandalism and we have investigations that involve our School Resource Office, pictures, police report, etc. and we want to mark ...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Include a project dropdown in the assign/approve pop up

Would be a quick and easy way to add a work order to a project
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Ability to create a custom email footer for all work order related emails

No description provided
Salvatore Topino 9 months ago in Notifications / Work Orders 0 Future consideration

Change the layout of the Work Order view (/WorkOrder.aspx)

Currently, the layout of the detailed work order page (/WorkOrder.aspx) has a lot of unused white space in between the columns. Could the information be displayed either more condensed or take up 1/3 of the space left to right and show the work or...
Guest 12 months ago in Work Orders 0 Future consideration

Ability to Close/Complete Work Orders via email

When dealing with many emails, it would be more efficient in my day-to-day process to have the ability to close/complete work orders right from my email. It can be time consuming logging in to ML Work Orders, find the work order and mark it comple...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Freeze Top Rows

Being able to freeze the column headers while I scroll down on my Work Orders will help remind me what each column represents while I scroll down. Sometimes, especially with date/time-based column, it can be hard to remember which column is which ...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

When to create MLS work orders

I would like work order that are to be created from Schedules to be generated at 6:30am M-F only. My supervisors do not want to have there phones buzzing in the middle of the night but they need their phones on them 24/7 for other duties.
Salvatore Topino about 1 year ago in Integration (ML Schedules) / Work Orders 0 Future consideration

Ability to Remote Desktop via a work order

As tech support staff, we want to be able to start a remote desktop support session directly from a work order
Salvatore Topino about 1 year ago in Assets / Integrations (External) / Work Orders 0 Future consideration

Assets to appear at the bottom of printed work order

It would be great if that on the print out of the work order, that I can see make, model, serial # for all associated assets on the work order because we forward these work orders to vendors and its very useful for them to have this info handy.
Salvatore Topino about 1 year ago in Assets / Work Orders 0 Future consideration