ML Work Orders Ideas Portal
ADD A NEW IDEA

Work Orders

Showing 52

Ability to Close/Complete Work Orders via email

When dealing with many emails, it would be more efficient in my day-to-day process to have the ability to close/complete work orders right from my email. It can be time consuming logging in to ML Work Orders, find the work order and mark it comple...
Salvatore Topino 6 months ago in Notifications / Work Orders 0 Future consideration

Freeze Top Rows

Being able to freeze the column headers while I scroll down on my Work Orders will help remind me what each column represents while I scroll down. Sometimes, especially with date/time-based column, it can be hard to remember which column is which ...
Salvatore Topino 7 months ago in Work Orders 0 Future consideration

Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
Salvatore Topino 7 months ago in Notifications / Work Orders 0 Future consideration

When to create MLS work orders

I would like work order that are to be created from Schedules to be generated at 6:30am M-F only. My supervisors do not want to have there phones buzzing in the middle of the night but they need their phones on them 24/7 for other duties.
Salvatore Topino 7 months ago in Integration (ML Schedules) / Work Orders 0 Future consideration

Ability to Remote Desktop via a work order

As tech support staff, we want to be able to start a remote desktop support session directly from a work order
Salvatore Topino 7 months ago in Assets / Integrations (External) / Work Orders 0 Future consideration

Assets to appear at the bottom of printed work order

It would be great if that on the print out of the work order, that I can see make, model, serial # for all associated assets on the work order because we forward these work orders to vendors and its very useful for them to have this info handy.
Salvatore Topino 7 months ago in Assets / Work Orders 0 Future consideration

Ability to select multiple dates for each employee in WO

I would like to have a callability of selecting multiple dates for each employee in an WO. for Example: WO> Add Labor > MANAGE LABOR ON WORK ORDER> date ( on the calendar icon, I be able to select couple dates at the same time if the labo...
Salvatore Topino 7 months ago in Labor / Work Orders 0 Future consideration

Ability to associate Request Type(s) to Vendors

we have many vendors that are specific to either Tech or Maintenance/custodial so we would like to separate out specific vendors to make our users dropdown lists a bit more specific to their roles
Salvatore Topino 8 months ago in Vendors / Work Orders 0 Future consideration

Add an AI button for Work Order Notes

Geared towards IT requests - Add an AI button to help with note replies / troubleshooting, etc
Salvatore Topino 8 months ago in Artificial Intelligence / Work Orders 0 Future consideration

Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino 8 months ago in Admin Settings / Notifications / Work Orders 0 Future consideration