ML Work Orders/Helpdesk Ideas Portal
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Work Orders

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Ability to select multiple dates for each employee in WO

I would like to have a callability of selecting multiple dates for each employee in an WO. for Example: WO> Add Labor > MANAGE LABOR ON WORK ORDER> date ( on the calendar icon, I be able to select couple dates at the same time if the labo...
Salvatore Topino about 1 year ago in Labor / Work Orders 0 Future consideration

Ability to associate Request Type(s) to Vendors

we have many vendors that are specific to either Tech or Maintenance/custodial so we would like to separate out specific vendors to make our users dropdown lists a bit more specific to their roles
Salvatore Topino about 1 year ago in Vendors / Work Orders 0 Future consideration

Add an AI button for Work Order Notes

Geared towards IT requests - Add an AI button to help with note replies / troubleshooting, etc
Salvatore Topino about 1 year ago in Artificial Intelligence / Work Orders 0 Future consideration

Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino about 1 year ago in Admin Settings / Notifications / Work Orders 0 Future consideration

Add a "Notes updated user" column to display the email address of the user that last updated the notes in a WO on all WO grids.

I'd love to see who updated the notes when I add "Notes Updated" to my columns so we can see who the last person that commented was on the work order without clicking on it.
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Have a better display of multiple emails in Work Order description

When I forward in a long email thread into MLW to create a ticket, it becomes very difficult to follow the email thread in the description field in MLW.
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Add 3rd Party URL capabilities to Satisfaction Survey

We already use 3rd party survey tracking software like survey monkey and would like to be able to leverage our custom surveys from that application and have that be included in completed/closed work order emails.
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Allow round robin and load balance routing when auto assigning work orders

Round Robin Routing will auto assign work orders in a specific order. Setting on the auto assignments page (Assign to all, Round Robin, Load Balance) Assign to All: this is how the system currently works and it assigns the work order to all users ...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Auto-default fields based on description

Priority, purpose, problem type, and even procedure and budget code fields could be defaulted based on the user's typed description. Customers should have the option to turn this on and off, I think.
Salvatore Topino about 1 year ago in Artificial Intelligence / Work Orders 0 Future consideration

Use Google Assistant / Siri to create a work order

Allow users to create work orders by verbally describing their problem.
Salvatore Topino about 1 year ago in Artificial Intelligence / Work Orders 0 Future consideration