ML Work Orders/Helpdesk Ideas Portal
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Ability to have requester phone number as a column choice on all WO grid pages

Requested by our technicians. Would like to be able to add requester phone number field as a column choice for WO grid view. Enabling quick access to communicate with requestors without having to click into work order.
Salvatore Topino about 1 year ago in Work Orders 0 Shipped

Jamf Pro - Apple device Asset Integration

It would be excellent to be able to easily pull in all of our apple devices managed by JAMF into ML Work Orders! Please tell us if: Do you have Jamf School or Jamf Pro? Having field information still be editable from MLW for synced devices or woul...
Salvatore Topino about 1 year ago in Assets 0 Shipped

On inventory history, can we please filter between receivings and requests?

When you've got an item you order large quantities of that goes out very frequently it can be tedious to go page by page or scroll through all the requests in history to view a receiving. If we could filter between these two that would save a lot ...
Rebekah Leslie 4 months ago in Inventory 1 Shipped

Do Not Allow requestors to copy over the assignee when copying a work order

Currently, if a requestor in our system copies a work order that already has an assignee, like for example if an existing work order was put on hold. the requestor can copy it and the newly copied work order would retain the assignee even though t...
Salvatore Topino 9 months ago in Work Orders 0 Shipped

Canned Responses

Ability to create canned responses and easily insert them as a note on a work order.
Dan Grassel 10 months ago in Automation / Work Orders 0 Shipped

Jamf School - Apple Device Asset Integration

As a district that uses Jamf school to manage apple devices, it would be helpful to be able to easily pull in my apple devices into ML Work Order Assets so that I can begin to track work order history and check-out history for these devices
Salvatore Topino 11 months ago in Assets / Integrations (External) 0 Shipped

Track ALL Approval History In Work Orders

Currently in the Work Order history, it is only tracking the final step of the approval path, not each step like inside of MLS. I would like the history to show each approval step in the history, so we can both know when steps were approved as wel...
Dan Grassel 12 months ago in Work Orders 0 Shipped

Allow creating outside/temp user via email in the assign to field in check-out assets page

When checking out an asset from view all assets you can add a user that is not in the system by entering the email and clicking enter When using the check out assets page you lose this ability. We want to use barcode for keys that are checked out ...
Dan Grassel about 1 year ago in Assets 0 Shipped

Have a setting that controls the due date when assets are checked out via Check-Out Assets page.

we deal with thousands of chrome books that need to be checked back in by the end of the year. So having to select the due each time these devices are checked out is cumbersome when the volume of check-outs is in the thousands in preparation for n...
Salvatore Topino about 1 year ago in Assets 0 Shipped

Can we please have the request building and requester added to inventory history?

On item history it would be super useful to see who ordered an item and from what building. This information would be more useful than the description column which just reiterates what the Id and Change columns tell us. It would be helpful to look...
Salvatore Topino about 1 year ago in Inventory 3 Shipped