ML Work Orders/Helpdesk Ideas Portal
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Edit the Log in Page to remove fields not needed

To login, our users use the Log in with Microsoft which is integrated with our network sign on. Many users keep clicking the google sign on because we use google for e-mail. The google sign on logs them in but doesn't auto assign them a role as re...
Sarah Loeffler 10 months ago in Work Orders 4 Shipped

Page advance buttons at bottom of assets page

If you set the number of assets per page to 100, for example, when you get to the bottom of the list you could advance to the next page without having to scroll to the top of the current page.
Guest 4 months ago in Performance (Assets) 0 Shipped

Ability to Merge WOs

I would like to be able to merge an existing ticket into a "parent" ticket, and have some sort of indicator that it's a merged ticket where a user can see the information from the other ticket if needed
Salvatore Topino 12 months ago in Work Orders 3 Shipped

Auto re-open a ticket when a user adds notes after it is closed.

We are not able to see in the system when a user adds notes after the ticket is closed. Without going to closed tickets and possibly see the "new notes" flashing. Is it possible when there is new notes to show it.
Salvatore Topino 12 months ago in Work Orders 0 Shipped

Be able to impersonate a person from the users list page

Being able to impersonate a person from the users list page instead of having to go into each person, scroll, down, and then impersonate them would save time, especially when you're having to go into multiple people in a row.
Salvatore Topino 12 months ago in Admin Settings / Users 1 Shipped

Updated note/item at the top of emails

On emails for updated notes (or any changes really), it would be great if the note or item that was added/updated would appear at the top of the email, above "Work Order Information" to allow a more "email-like" experience. We generally try to com...
Erik Shinton 5 months ago in Work Orders 1 Shipped

Ability to Build Satisfaction Survey Forms and have requestor fill out form via email that sends at a set time after WO is complete or Closed

No description provided
Salvatore Topino 12 months ago in Notifications / Work Orders 6 Shipped

Create crew / group (Allow Roles to be assigned WOs)

On pest control work orders, there are times when I want to assign them to our grounds crew and it would be nice if we can create 'crews' and name them, for example, Grounds Crew-Zone 1. Then instead of having to find four or five names to assign ...
Salvatore Topino 12 months ago in Roles / Work Orders 2 Shipped

Mosyle Asset Integration - IOS Devices

No description provided
Salvatore Topino 12 months ago in Assets / Integrations (External) 0 Shipped

On inventory history, can we please filter between receivings and requests?

When you've got an item you order large quantities of that goes out very frequently it can be tedious to go page by page or scroll through all the requests in history to view a receiving. If we could filter between these two that would save a lot ...
Rebekah Leslie 2 months ago in Inventory 1 Shipped