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Merge work orders on the same topic

We often get multiple work orders from various sources referencing the same problem. (for example three reports of a light needing to be replaced. It would be great to be able to merge them so there are fewer open WOs to track.
Christian Zollers 3 months ago in Work Orders 1 Already exists

Status of "Out for service" for tech items

When technology sends out a laptop or device for service we would like to put the status of ticket to reflect that the device is out. Currently the ticket status is in progress causing us to have to look at the ticket to see the details of said it...
Guest 5 months ago in Work Orders 1 Already exists

Have multiple end users on one request

We occasionally have requests that affect more than 1 user - it would be great if we could tie them into the request so they too get updates/notifications. We're aware we can add them to each response but that is quite time consuming and it's easy...
Guest 7 months ago in Work Orders 2 Already exists

Ability to Assign a WO to a Vendor as a Whole

Would like the ability to add outside contractors/vendors email addresses to work orders without having to create them as a user within ML Work Orders and assign vendors to work orders.
Dan Grassel about 1 year ago in Vendors / Work Orders 1 Already exists

Pop up message for "emergency" work orders

We keep getting a lot of "emergencies" that aren't really emergencies. It would be helpful if when someone chooses "emergency" a pop up appeared with a message of the administrator's choosing. So for example our district would choose our message t...
Rebekah Leslie 7 months ago in Work Orders 6 Already exists

More than one "requester" ability

With the upcoming feature of merging work orders (yaaay! soooo excited for this one!), is it possible to give the ability to add more than one requestor? Like, as a person with the ability to add work orders for other people, could I put more than...
Rebekah Leslie 8 months ago in Work Orders 4 Already exists

Description

Please add the description back on open work orders
Max Alverson 11 months ago in Work Orders 1 Already exists