ML Work Orders/Helpdesk Ideas Portal
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Allow staff from within a single role to be able to assign workorders to only themselves - not to other staff members from within that role.

This addition would be useful because it would allow our maintenance staff, who enter their own workorders for record keeping, to be able to complete the actual work, assign it to themselves and close the ticket. We do not want the staff in our 'm...
Salvatore Topino about 1 year ago in Roles / Users 2 Future consideration

Could the assigned to user be given the ability to see completion date please. Right now for them to be able to see it, I have to choose the option that all users see the completing date, giving the requesters the ability to choose the completion date, an option we don't want to give them.

Right now the maintenance team can't see when they are about to meet their deadline (the required completion date) so it's really difficult to prioritize their work orders.
Cat Odindo 10 months ago in Users 1 Future consideration

Can we have "Manage Users" filters hold?

Can we have the filters hold for "Manage Users" like we do with inventory, assets, and work orders? When you're adjusting settings for a group of people that can't be changed in a "role" assignment (locations, inventory categories they can see, as...
Rebekah Leslie 7 months ago in Users 1 Being Reviewed

Create new users upon receiving WO via email

We would like the ability for new users to be created (defaulted to requester for all types & buildings) when they submit a WO via email. It would have to look at the original sender because we have a forwarding rule (they email helpdesk@...)....
Guest 9 months ago in Users 0 Being Reviewed

Allow Authentication against multiple Google Domains

We support multiple school districts within our instance. Each school district has their own Google domain. Each school's users should be able to authenticate with their own Google email address.
Jeff Scott 9 months ago in Users 1 Future consideration

Ability to Bulk Inactivate Users

We want the ability to bulk inactivate users from ML Work Orders.
Salvatore Topino 9 months ago in Users 0 Future consideration

Being able to change the requester of PM's

As an admin, I'd like to be able to edit the requester on PMs for the purpose of causing less confusion when someone leaves our organization
Salvatore Topino about 1 year ago in Preventative Maintenance (PMs)  / Users 0 Future consideration

Make roles only able to create/view only specific problem types and purposes

Make so that we can assign certain roles limited amount "Purpose" and "Problem types" to fill out. Also the same sort of setting for Viewing access too, if the "View all WOs" is checked in role rights to view only the selected "Purposes" and "Prob...
Salvatore Topino about 1 year ago in Roles / Users 0 Future consideration

Update Manage Users page to have more actions to Check in/out assets and generate Work Orders

Tech teams are managing 1000s of devices, most of which can be managed at the user level Right now at the user level, you have to click into a users, user detail page to check in/out. It would be easier to have these options also display on the ma...
Salvatore Topino about 1 year ago in Users 0 Future consideration

Notify admin via email when new user account is created

It would be great if the system sent the admins a "courtesy" email whenever a new user is created inside of MLW, its possible that we might need to adjust the role of the user and knowing who was added recently would help us easily identify users ...
Salvatore Topino about 1 year ago in Notifications / Users 0 Future consideration