ML Work Orders/Helpdesk Ideas Portal
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Upload files to Procedures in Help Desk

If we had the capability to upload files into the Procedures of Help Desk, it would save time. Sometimes we already have instructions on how to do certain tasks that are in PDF or Word files.
Jamie McKee 3 days ago in Other (Provide Description) 2 Being Reviewed

Under Manage Building Area can we get a return to list option?

There isn't a "Return to Manage Building Areas" list view like we have with assets and inventory. It would save a click if it were an option.
Rebekah Leslie 11 days ago in Other (Provide Description) 1 Being Reviewed

Can the mobile version have access to our saved filters?

Currently using a Samsung device and Google Chrome, so nothing crazy, but I don't have the ability to use any of my saved filters. As a person who LOVES my saved filters, I am lost when trying to access ML in the wild.
Rebekah Leslie about 2 months ago in Other (Provide Description) 1 Being Reviewed

Mobile Screen Size Adjustment

The mobile version doesn't generate for the Samsung S24 Ultra due to it's large screen size and instead brings up the desktop browser version
Guest 2 months ago in Other (Provide Description) 0 Being Reviewed

Add a Knowledge Base

In our current Web Help Desk we use the FAQ section that we can link back to a work order even before a user put in a help desk ticket so can solve their own issue without waiting for help.
Salvatore Topino about 1 year ago in Other (Provide Description) 0 Future consideration

Be able to click "previous" or "next" inside work orders, inventory, assets, locations, etc.

When you are clicked inside a work order, an inventory item, an asset, a location, etc. it would be super helpful to be able to click a "previous" or "next" button at the top of the page and see the numerical or alphabetical wo/item/asset/location...
Rebekah Leslie 12 months ago in Other (Provide Description) 3 Being Reviewed

License Management

Morning, as an IT Administrator, using ML to keep track of software licenses would be amazing. Our old system had it where we could select what type of licensing we had for the software, be it limited or unlimited. We could then put in the license...
Salvatore Topino about 1 year ago in Other (Provide Description) 0 Future consideration

Custodial Management Services

As a Facility Director, I would like to have a custodial management aspect of ML to help organize and direct custodial needs.
Salvatore Topino about 1 year ago in Other (Provide Description) 0 Future consideration

Invoice Option

I think adding a possibility to invoice from this site would be very helpful. Status paid unpaid payment plan Functions import a template $ per part asset name repair work order # User Auto-updating date Auto emailing to multiple emails including ...
Salvatore Topino about 1 year ago in Assets / Notifications / Other (Provide Description) / Work Orders 0 Future consideration

New Status of Resolved to autoclose a ticket if no further response.

Solarwind's Web Help Desk had a great feature that would be useful in ML. They had a status of Resolved. This generates an email to the client letting them know about the status change and gives them a simple button click in the email to either cl...
Guest 11 months ago in Other (Provide Description) 1 Future consideration