ML Work Orders Ideas Portal
Solarwind's Web Help Desk had a great feature that would be useful in ML.
They had a status of Resolved. This generates an email to the client letting them know about the status change and gives them a simple button click in the email to either close the ticket, or to set it back to Open.
This Status change would also start a configurable clock (default was 3 business days) after which the ticket would automatically close if no updates are made by the tech or the client.
This would be a very helpful feature for both helpdesk staff and clients.
Hi Don! Thank you for the idea submission!
I imagine this being a setting to turn on/off. When it's on, you indicate how many days to keep open with no updates.
For Statuses, how about when a work order is marked complete or closed? In the complete/closed email to the requestor, a button appears to "Re-Open Work Order".
Thoughts on that approach?