Similar to how Zendesk supports auto assignment tags, support within ML Work Orders emails.
Some examples we'd like to see:
#Assign [username] (ie., #assign edavidson)
Replying (with permissions) to an email with this would assign the ticket to the user with this username
#RequestType [listrequesttype] (ie., #requesttype technology)
Replying (with permissions) to an email with this would change the request type to technology
#close #onhold #complete #inprogress #cancel
Replying (with permissions) to an email with these tags would change the status
#Priority [listpriorityname or id#] (ie., #priority high or #priority low)
Would change the priority to low (or medium/high/urgent)
#Problemtype [listproblemtypename or id#] (ie., #problemtype email or #problemtype 6)
Would assign the problem type
#Building [listbuildingname or id#] (ie., #building bowen or #building 3)
Would assign the building
#Space [listspacename or id#] (ie., #space A100 or #space 4)
Would assign the space (and change the building if necessary)
#internalnote
Would allow the reply to be posted as an internal note
These all should be able to be put in any combination in an email:
For example:
Hi Eric,
This ticket is actually going to get fixed first by #RequestType maintenance. I'll mark it as #priority high so they get to it quickly.
Mike
Hi @Guest - thank you for the idea submission and all of the specific examples, it is really helpful and appreciated. At face value, this is a super cool idea! I'll have my internal team review this one and get back with any questions we have!