ML Work Orders/Helpdesk Ideas Portal
It would be useful to add a field in Approval Paths for Purpose. We could add an additional approval representative based on purpose then problem type to ensure it gets to the correct department and has all of the proper approvals.
We also think this is helpful. Purpose defines are departments better, where problem types could fall under several different departments.
Hi @Guest Thank you for the idea submission! We will review this internally and follow up with any questions.