ML Work Orders/Helpdesk Ideas Portal
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Status Being Reviewed
Categories Work Orders
Created by Guest
Created on Feb 18, 2025

RELATED IDEAS

Add Status reasons to in progress

I currently use status reasons for a variety of reasons ex parts on order, awaiting funding, called in contractor ect. The On hold requires either a date or permanent Hold and when closing a on hold work order needs to be removed from hold before completing. Just a lot of extra steps for the technisian

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  • Guest
    Reply
    |     Feb 19, 2025

    This is what I currently have for request statuses

    • Parts on order

    • Summer work

    • awaiting funding

    • Non student day

    • waiting on more info

    • Called in Contractor/Vendor


  • Admin
    Salvatore Topino
    Reply
    |     Feb 19, 2025

    Okay, makes sense. What would be some example "In Progress Reasons" you would use? The context will be really helpful when I review this with our internal team

  • Guest
    Reply
    |     Feb 19, 2025

    I believe it would be better to just add status reasons to "in progress" as other users may utilize the "hold" on/off I personally do not but other may.

  • Admin
    Salvatore Topino
    Reply
    |     Feb 18, 2025

    Thanks for the idea submission.

    So are you looking to add status reasons to the "In Progress" status? Or are you hoping the off/on hold workflow is easier with less steps?... Or both?